The world has changed and continues to do so every day. In fact, the only constant in life is change. As a result, top down autocratic control is out of date. Empowerment is creating a motivational climate that releases power, resources and responsibility to every person in any organization to promote maximum involvement, commitment and productivity. It is the art of enabling others to take action and is essential in building win-win, interdependent human relationships. Allowing others to make decisions will give them a sense of truly being a valuable part of the organization. This is true in sales, education, customer service, management, manufacturing, professional services and any other field. Empowerment allows anyone striving for personal and organizational productivity to move forward. Since it is the essence of true leadership and influence, empowerment achieves results and progress through the commitment and involvement of others. As all associates can make valuable contributions and share in both credit and responsibility for results, every organization can improve easier and faster. As we know, two heads are better than one and when information can be obtained from everybody, improvement and/or lower cost will occur. Empower those who are in the best position to take action by giving them the direction, knowledge and authority they need. Communicate to associates respect by delegating some of your authority and power to them.

Empowerment takes many forms such as establishing self-directed work teams, asking for ideas, turning over leadership of meetings, delegation of training responsibilities, surveys, cross training and other methods that encourage participation. Recognize the expertise of every person and help her or him be creative. Give your employees the responsibility to adapt, respond and take advantage of opportunities. Experimentation and innovation must occur regularly to keep up with our world that is characterized by constant information and technology change. Among the benefits of empowerment are greater retention of creative and skilled people, decreased waste and inefficiency, ideas to respond to the needs of the ever changing market, competitive advantage from maximizing the talent of all individuals, increased time for management and improved morale as people enjoy belonging and becoming emotionally and intellectually involved in projects. Allow your people to help you be all you can be to your clients. Continuous improvement is possible when you empower your people.

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